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Qn#: (b)(4).Complaint verification testing could not be performed as it was reported that the sample is not available for return.A visual inspection of the product involved in the complaint was performed on two pictures received by the customer of product code 5-10405 (et tube, uncuffed, 2.5).From the pictures it was confirmed the defect reported by the customer "occlusion - kinked".However, it is necessary to receive the physical sample to perform a proper investigation, determine root cause & implement corrective actions.A device history record review was performed, and no relevant findings were identified.Without the device to evaluate the complaint could not be confirmed and the probable cause could not be determined from the available information.Teleflex will continue to monitor and trend for reports of this nature.
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