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Reporter is a j&j sales representative.A product investigation was conducted.Visual inspection: the radiolucent insertion handle for expert nails/100mm (p/n: 03.010.486, lot #: 8865176) was returned and received at us cq.Upon visual inspection, it was observed that the distal tab of the insertion handle was broken.No other issues were observed with the returned device.Dimensional inspection: no dimensional inspection can be performed due to post-manufacturing damage.Furthermore, the complaint relevant dimensions cannot be checked for dimensional accuracy, because of the broken tab.Document/specification review: based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Yes, the device received was broken.Hence confirming the allegation.Investigation conclusion: the complaint condition was confirmed for the radiolucent insertion handle for expert nails/100mm (p/n: 03.010.486, lot #: 8865176).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to unintended forces applied to the device.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.A device history record (dhr) review was conducted: part # 03.010.486, lot # 8865176.Manufacturing site: (b)(4).Release to warehouse date: 25 apr 2014.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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