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Product complaint # (b)(4).Reporter is a j&j representative.The device was received, the investigation is in progress, no conclusion could be drawn at the time of filing this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, during inspection, a small screw was found located on the back of the compression/distraction instrument keeps loosening and coming off and the universal drill guide insert won't come out.There was no patient involvement.This complaint involves (2) devices.This report is for (1) 3.5mm universal drill guide.This report is 2 of 2 for (b)(4).
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: d4: lot d7a h3, h4, h6: part number: 323.36 lot number: 8944441 release to warehouse date: june 25, 2014 manufacturer: hagendorf supplier: selzach a manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Service and repair evaluation: the repair technician reported the teeth on the sleeve are bent, missing spring.Missing parts is the reason for repair.The cause of the issue is unknown.The following parts were replaced: spring, threaded nipple, drill sleeve.The item was repaired per the inspection sheet, passed synthes final inspection on and will be returned to the customer upon completion of the service and repair process.Finalized service record will be archived in tungsten document management system.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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