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Investigation summary: with all the available information, boston scientific concludes that the reported allegations of a dimmed half screen could not be confirmed as there were no damages identified during technical analysis that could have contributed to the reported event.Dhr review: the device history record (dhr) confirmed that the device met all material, assembly and performance specifications.The rezum generator was installed on (b)(6) 2018 and the console was fully functional.Technical analysis: upon receipt, this rezum generator was thoroughly analyzed.The service department was not able to replicate the alleged dimmed half screen.No error codes were displayed upon functional testing, and the generator passed the power on self-test (post).A syringe and delivery device were connected without anomalies and the generator primed and flushed as per specifications.As a precaution, the monitor cables were replaced to the latest upgraded version.The plastic enclosure on the generator had minor damages due to normal usage wear; therefore, these parts were replaced.The rest of the generator was in good physical condition, and after receiving all required updates; the generator passed full functional and electrical safety testing.Labeling review: a review of the device instructions for use (ifu) was completed and did not reveal any evidence of device misuse, off label use, or failure to follow instructions.Investigation conclusion: based on the information available, a conclusion code of no problem detected was assigned to this investigation.
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