Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: a complaint of a set coming without a cap on the spike was received from the customer.A photo was provided by the customer for investigation.Through visual inspection, it was observed that there was no cap on the spike.A device history record review for model ms3500-15 lot number 21063215 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 16jun2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to a physical sample not being received, an investigation could not be performed and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
|