It was reported that the device's indicator shows not charging when placed on the monitor.There was reportedly no patient involvement.The manufacturer's authorized field service engineer (fse) evaluated the device and confirmed the reported problem.Problem description by engineer : customer function/role: device use: expected and unexpected results: user impact: patient impact: current software version: diagnostic performed by engineer : we confirmed the customer's report.Equipment has a faulty battery and another with pending calibration.The battery with calibration request was calibrated and waits the customer's information of the calibration result.After attempting to calibrate the other battery we found it is malfunctioning and has to be replaced.Batteries 0620-063-p rev e; 16218-1066-p rev n; waiting for new batteries.Emergency care & resuscitation procedure: 1 - lp cd notice was delivered to the customer.2 -we found no field change orders open for this equipment) ".Follow up required: replacement of batteries and testing of the equipment.Upon conclusion of the evaluation, it was determined that this was a malfunction of the battery, the replacement for which was ordered.The device remains at the customer site and no further evaluation is warranted at this time.
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