Medical device expiration date: unknown.Device manufacture date: unknown.Investigation summary: it was reported there are no labels such as product name, scale or lot number on the back of the syringe packages.To aid in the investigation, two samples in sealed packaging blisters and three photos were provided for evaluation by our quality team.The packaging blister top webs have the printing missing.No other defects imperfections were observed.The photos show the samples received.This defect could occur if the printer head was clogged inducing the symptom reported by the customer.As the lot provided is 'unknown,' a device history record review could not be completed.Verification of the printing process was performed.Cleaning of the printer and settings were good.Product flow was acceptable.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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It was reported that bd luer-lok¿ tip syringe was missing label content.The following information was provided by the initial reporter: "there is no labels such as product name, scale, lot no, ect at back package of syringes.".
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