Model Number 2426-0500 |
Device Problems
Leak/Splash (1354); Device Contamination with Chemical or Other Material (2944)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/22/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation summary: no product or photo was returned by the customer.The customer complaint of damage component - no leak could not be verified due to the product not being returned for failure investigation.A device history record review for model 2426-0500 lot number 21033424 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 31mar2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to no sample being received, an investigation could not be performed and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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Event Description
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It was reported that as lvp 20d dehp 3ss cv was damaged, but still operable.The following information was provided by the initial reporter: "it was reported by the customer that the tubing is not properly attach to the connector.".
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Manufacturer Narrative
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The following fields were updated due to additional information: d10: device available for eval yes.D10: returned to manufacturer on: 2021-09-30.Investigation summary one sample was received for quality investigation.The customer complaint of damaged component - no leak was verified by visual inspection.Evaluation of the sample received revealed that the silicone tubing of the pumping segment was damaged at the location that it would normally be connected to the upper pumping segment fitting.In addition, the blue fitment collar was not submitted with the sample received, but the fitment collar might have been attached on the tip of the silicone tubing because there is an indention at the end of the silicone tubing similar to the indention seen on the silicone tubing on correctly assembled infusion sets.A device history record review for model 2426-0500 lot number 21033424 was performed.The search showed that a total of (b)(4)units in 1 lot number was built on 31mar2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.The root cause for the issue seen in this complaint is the misalignment of the assembly apparatus at the manufacturing facility.This issue has been seen in previous investigations when the tubing and tubing collar are not aligned correctly before joining the silicone tubing to the upper pumping segment fitting.The misalignment causes the tubing and tubing collar to fall off the upper pumping segment fitting without much effort exerted on the infusion set.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.H3 other text : see h10.
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Event Description
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It was reported that as lvp 20d dehp 3ss cv was damaged, but still operable.The following information was provided by the initial reporter: "it was reported by the customer that the tubing is not properly attach to the connector.".
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Search Alerts/Recalls
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