Initial reporter first name: (b)(6).Investigation summary: through the analysis of the photo sent by the customer, it is possible to observe the illegible printed batch.The analysis of the batch history (dhr), maintenance records and quality notifications were verified and no deviation was found for this batch.The label review record, which is carried out to ensure correct printing of information, was analyzed and no defects were found.No request for reprinting of labels related to the claimed box was evidenced.The possible cause for the incident was an entanglement of the box in the part of the equipment that pulls the box for closing.As corrective action, bd has a project to change the design of the equipment with the change in the box's traction system.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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