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Trackwise id # (b)(4).The investigation has been started, since the complaint was received, and the following contents has been conducted: 1.Dhr review: the dhr of the reported lot 3000160873 has been reviewed.No non-conformity is observed indicated the reported failure.All the products had been performed 100% visual inspection during production.They all passed the inspection, which demonstrate that all suture holder is seated completely and correctly inside the cavity and no parts missing 2.Trend review: in the last 12 months, 02nd sep 2020 to 02nd sep 2021, the occurrence rate is approx.0.014%.There¿s no similar complaint reported for this reported lot 3000160873.3.The device was not received, no returned product evaluation could be conducted.From the provided blade photos, which shows the blade missing one suture holder is the right blade, and the second slot missing the suture holder.From the information from the hospital, the suture holder was found not in the blade slot directly when they opening the primary package tray, and they did not remove the suture holder, which demonstrate that the suture holder was not assembed or dropped out after it assembled during production.From the reviewing the incoming inspection records and measuring the relevant dimensions of the blades and the suture holder, there's no non-conformity observed, which demonstrate the relevant dimensions of the blades and suture holders will not cause the suture holder dropped out from the slot.The most probable root cause of missing one surture holder on the blade slot is that, the suture holder was not assembled and not observered during production inspection.
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