The customer provided an additional falsely depressed patient result.Section b5 was updated to include the additional falsely depressed result.Section a1 was updated to multiple.Multiple = (b)(6).The investigation included review of the information provided by the customer, complaint data, trending data, labeling and device history records.In-house testing of the complaint lots was also completed.Return testing was not completed as returns were not available.Review of complaint trending reports for the alinity i tsh assay did not identify any trends for the complaint issue.Device history records for the complaint lots were reviewed and did not identify any issues associated with the complaint issue.Labeling was reviewed and sufficiently addresses the customer's issue.Accuracy testing was completed using panels which mimic patient samples and an in-house retained kit of lot 28117ud00 stored at the recommended storage condition.Lot 28117ud00 was a second lot in use at the customer site.All specifications were met indicating that the lot is performing acceptably.Based on this investigation, no systemic issue or deficiency of the alinity i tsh assay was identified.
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