It was reported that during the installation, of a prismaflex machine, an unspecified issue was observed.Further inspection observed that the screw hole was crushed and the base could not be installed normally.There was no patient involvement.No additional information is available.
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The device was evaluated on site by a qualified technician.Upon evaluation, the base of the machine was inspected, and it was noted that the screw hole was crushed; therefore, the base of the machine could not be installed.The reported condition was verified.The cause of the condition could not be determined.To resolve the issue, the qualified technician replaced the base.A service history review revealed no indication that the parts replaced during servicing caused or contributed to the reported event.Should additional relevant information become available, a supplemental report will be submitted.
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