The hakim valve was returned for evaluation: device history record (dhr): the product code 82-3101 with lot cpmc1w, conformed to the specifications when released to stock.Failure analysis: the valve was visually inspected; no defects noted.The position of the cam when valve was received was 120mmh2o.The valve was hydrated.The valve was leak tested and no leaks noted.The valve passed the test for programming, occlusion, reflux, siphon guard and pressure.Root cause: no root cause could be determined as the technician could not confirm any problem with the valve at the time of investigation.The possible root cause for the issue reported by the customer, could be due to biological debris and protein build up interfering with the valve mechanism.At the time of investigation no functional issues were noted.
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