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The lens was returned positioned incorrectly in the lens case.Blood and solution was dried on the lens.The lens was cut into pieces with a small piece of optic lens material missing (not returned).The damage observed is typical of insertion and removal.Complaint history and product history records were reviewed and documentation indicated the product met release criteria.Associated products were not provided.It is unknown if qualified products were used.The root cause could not be determined for the reported complaint of ¿defective¿.The specific lens issue was not specified.Damage to the lens was observed.While we are unable to determine the root cause of the lens damage, our observation reasonably suggests that it is not manufacturing related.Due to the presence of blood, surgical solution, and the condition of the returned sample, the damage is most likely related to customer handling.There are no other complaints in this lot.The manufacturer internal reference number is: (b)(4).
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