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Outcomes attributed to adverse event: other serious (important medical events): blood loss, amount unknown.(b)(4).In speaking with olympus technical access center (tac) via the phone, the customer reported the subject device displayed an incorrect connection message.Troubleshooting advise was provided via phone by tac.The customer was advised that the lower connector needed to be fully connected to ensure an adequate connection.The devices referenced in this report were not returned to olympus for service as the issue resolved with providing the customer with troubleshooting advice over the phone.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.This report has been reported by the importer on mdr# 2951238-2021-00418.
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This supplemental report is being submitted to provide the results of the legal manufacturer¿s investigation and the results of the device history records (dhr) review.The dhr for this device were reviewed and all records indicated the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.A definitive root cause was not identified.Based on the available information, the legal manufacturer determined the probable cause of the failure is likely due to a connection/locking issue.As stated in the instructions for use: always inspect the ultrasonic generator as described in this chapter before using.Also, inspect the ancillary instrument used in combination with the ultrasonic generator according to the instruction manuals.Should any irregularity be observed, do not use the ultrasonic generator and take proper measures by referring to chapter 8,¿troubleshooting¿.If the irregularity is still not resolved, do not use the ultrasonic generator and contact olympus.Using irregular instrument may cause a malfunction and may also result in an electric shock, anytime you observe an irregularity (error window, abnormal noise, abnormal odor, abnormal output, abnormal appearance, etc.), immediately stop using the instrument and check/inspect the ultrasonic generator by referring to chapter 8, ¿troubleshooting¿.If the irregularity is still not resolved after the check/inspection, use a spare ultrasonic generator and/or contact olympus.
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