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(b)(4), the customer returned one cartridge 544220 hemolok med clips 6/cart 84/box for investigation.The cartridge, lid stock, and two loose clips were all returned.The returned samples were visually examined with and without magnification.Visual examination of the returned cartridge revealed that there were 2 clips remaining in the cartridge.One of the loose clips was returned closed and the other was open.The clip applier was not returned.The returned samples appear used as there was biological material present on the loose clips.Functional inspection was performed on the returned samples.A lab inventory clip applier was used.Both remaining clips in the cartridge were able to properly load into the jaws of the applier and were both successfully applied to over-stressed surgical tubing.The loose clip that was open was manually loaded into the applier and was also successfully applied to over-stressed surgical tubing.No functional issues were found with the returned clips.It is possible that the reported issue of "clips not closing/locking" was caused by using damaged/misaligned appliers or by having too much tissue remaining on the vessel, but this could not be confirmed based on the returned samples or the information provided.The ifu for this product, l02425, was reviewed as a part of this complaint investigation.The ifu states, "always check the alignment of the applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury may occur.Proper maintenance, care and cleaning are necessary to ensure proper functionality." "position the clip around the tissue to be ligated in a manner that provides clear visualization of the locking mechanism.Note: avoid excess tissue in the locking mechanism of the clip." a corrective action is not required at this time as there were no functional issues found with the returned sample.The reported complaint of "clips not closing/locking" was not confirmed based upon the sample received.Upon functional inspection, the remaining clips were able to properly load into the jaws of a lab inventory applier and were successfully applied to over-stressed surgical tubing.No damages were observed to any of the returned clips.It is possible that the reported issue of "clips not closing/locking" was caused by using damaged/misaligned appliers or by having too much tissue remaining on the vessel, but this could not be confirmed based on the returned samples or the information provided.Since no functional issues were found with the returned clips and the applier was not returned, the reported issue could not be confirmed.Teleflex will continue to monitor and trend on complaints of this nature.
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