This report is based solely on the customer reported issue.Additional device and event information was requested and has not been received.This device is serviced by a 3rd party and will not be returned to sechrist for evaluation.A dhr review could not be performed as a serial number was not provided.A review of the complaint database for similar devices revealed similar complaints of lack of gas flow and found that the most likely cause is inadequate maintenance of the device.Complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.No corrective or preventative actions are necessary at this time.(b)(4).
|