Results of investigation: the ri tracking camera, (belgium) part number rob10025, serial (b)(6) intended for use in treatment was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.The ri tracking camera was connected.The right led light was blinking with an audible alert.Reset the shock sensor and functions.A relationship between the reported event and the device was confirmed.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of prior escalation actions found no actions applicable to the scope of this case.The most likely cause of this event is the power source (battery) to the shock sensor circuit has disconnected itself from the shock sensor circuit during camera transport resulting in the front camera leds blinking red and an audible beep.The camera is an oem product and cannot be disassembled further to arrive at a root cause.Refer to the cori users manual for transporting guidelines.Care and caution should be taken when moving cori over thresholds and bumps to avoid system damage.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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