An outside of the united states (ous) customer contacted a siemens customer care center (ccc).A siemens customer service engineer (cse) was dispatched to the customer site.Quality controls (qc) recovered in range and no instrument errors occurred at the time of the event.The sample status of the affected sample displayed as "sample tube underfilled" on the system.Preanalytical factors cannot be ruled out as a potential cause of the event.The cause of the event is unknown.The atellica coag 360 system is not marketed in the us nor similar in design to a siemens product registered in the us.The reagent is performing according to specifications.No further evaluation of this device is required.
Event or Problem Description
A discordant, falsely low activated partial thromboplastin time (aptt) result was obtained on a patient sample on an atellica coag 360 system using pathromtin sl reagent.The discordant result was not reported to the physician(s).The sample was repeated for aptt, recovering higher.The higher aptt result was reported, as the correct result, to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, falsely low aptt result.