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(b)(4).Batch #: unk.Investigation summary: the product was returned for evaluation.Visual inspection and functional testing were conducted on the returned device.Upon visual analysis of the returned sample, it was determined that the uv120 device was returned with its packaging.The boxes were visually inspected and they were bent and damaged.Upon visual inspection, it was observed that the tyvek from the packaging was damaged (holes).The damage found compromised the device's sterility.The damage observed on the package was most likely caused due to damage noted on the boxes.The reported event is confirmed.Due to the damages found on the packaging, a possible cause for this condition is due to improper handling during transit or storage.It appears that the package hit a hard surface, and this caused the reported event.Please reference the instructions for use for more information.As part of our quality process, all devices are manufactured, inspected, and released to approved specifications.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Additional information received: three photos were received for review.During the visual analysis, the following was observed: the first photo showed an ethicon endo surgery box damaged from a corner and appears to be a tyvek inside with the product code number uv120.The second photo shows the box belongs to a 12mm ultra veress device.The box was observed to be damaged.The third photo showed a device inside of its packaging with no apparent damage.Based on the three photos reviewed, the event described was confirmed, however no conclusion or root cause could be determined.Please refer to the device analysis for full analysis details and conclusion.As part of our quality process, all devices are manufactured, inspected, and released to approved specifications.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of our post market surveillance.
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