Sample was not returned for evaluation; however, a photo was provided and analyzed.Dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - complaint confirmed, 11 patties presented in the photo.The complaint could be verified through failure analysis.Root cause - the complaint was confirmed in the complaint investigation.Per the failure analyst: ¿801404 patties are produced using hybrid equipment which uses and operator to cycle the machine and inspect the patties.The machine produces 10 patties and stacks them for the operator to review.It appears the machine was cycled once and stopped at the first pattie.When the operator reset the machine they did not clear out the patties made then produced a stack on 10 on top of the initial 1.This resulted in 11 patties present.The operator did not properly inspect the stack of 10 for proper count.An operator retraining will be completed to address the issue.¿ a corrective action was implemented to further investigate the issue.
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