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No malfunction suspected.The end user was not exercising caution by operating the power wheelchair on a snowy sidewalk.While avoiding a snowbank the end user drove off the curb and fell.Hoveround's owner's manual warns "to reduce the chance of serious injury or death from tip-over, collision with obstacles and other people, loss of control, or falling from the power wheelchair, drive in proper environments: do not operate the power wheelchair in conditions such as rain, standing water, sleet, slush or snow.".
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