Event summary: as reported, an ngage nitinol stone extractor was damaged prior to patient contact.The procedure was completed with a different ngage nitinol stone extractor.No adverse events reported due to the occurrence.Investigation ¿ evaluation.A visual inspection and functional testing of the returned device was conducted.A document-based investigation was also performed including a review of complaint history, device history record, the instructions for use, manufacturing instructions, and quality control data.Product was returned in opened packaging.Basket was closed in the clamshell.All fittings were tight on handle.No kinks or bends were noted in the basket sheath.The basket sheath appears to be accordion at the distal tip.The basket handle could not actuate the basket.Handle was disassembled, the basket could not be actuated manually.A review of the device history record (dhr) found no non-conformances related to the reported failure mode.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other related complaints from the lot have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.A review of complaint history records shows no other complaints associated with the complaint device lot.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Caution: federal (u.S.A.) law restricts this device to sale by or on the order of a physician.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.Store in a dark, cool, dry place.The returned device was found to have a basket that was closed and could not be opened.The clear shrink tubing that is applied to the distal end of the basket sheath had moved distally, covering the basket formation.Basket function is tested multiple times during manufacturing and at subsequent quality inspection steps.The device is also packaged with the basket in the open position.It is likely the clear shrink tubing moved during the process of removing the device from the shipping tray.However, the exact cause could not be determined.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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