Spontaneous; call received from patient stating that he is trying to get the air out after mixing the cassette.Instead of air coming out, the medication is coming out from the cassette to the syringe.Reached out to richard, cnss and advised if patient has the cassette is placed correctly in the cup (diagnostically) and blue tap should face upwards.Patient said it is placed correctly and it is the first time with this issue.The cassette's lot#4152726.Advised patient to prepare a new mix.Patient said he has enough medication and supplies, and will call pharmacy on monday to place the orders.Did not occur while in use.No clinical injury.Advised patient to keep the faulty cassette.Patient will call pharmacy to place more cassettes.Did the reported product fault occur while in use with the pt? no; did the product issue cause or contribute to pt or clinical injury? no; is the actual cassette available for investigation? yes; did we [mfr] replace the cassette? pt has enough, he will, pharmacy to place more today.Did the pt have add'l cassettes they were able to switch to? yes.Reported to (b)(6) by pt/(b)(6).
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