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Device history record review was completed on the reported lot number (v1k125).The review revealed the product was manufactured and released to predetermined specifications on 8/16/21.No anomalies were found during review of the records.No sample was received for investigation; therefore, we were unable to determined a root cause.However, we are taking the following actions: first, process for all hot lines were updated to ensure preventative maintenance is occurring at the proper frequency.Second, a warning label is being added to the label that specifies that ¿when activating, hold away from patient.¿ we will continue to monitor complaint trends.
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