As reported, during a choledocholithotomy, two ncircle tipless stone extractors would not open.The two baskets were tested consecutively prior to use.The handles of the baskets were slightly pulled and disconnected.The devices were not used on the patient.A third device was used to complete the procedure.There was not impact to the patient as a result of this occurrence.
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Event description: as reported, during a choledocholithotomy, two ncircle tipless stone extractors would not open.The two baskets were tested consecutively prior to use.The handles of the baskets were slightly pulled and disconnected.The devices were not used on the patient.A third device was used to complete the procedure.There was not impact to the patient as a result of this occurrence.Investigation ¿ evaluation.A visual inspection of the returned device was conducted.A document based investigation was also performed including a review of complaint history, device history record (dhr), manufacturing instructions, the instructions for use (ifu), and quality control data.Two ncircle tipless stone extractors were returned for investigation.Inspection of the returned device noted: both devices were returned inside 1 opened pouch with device label.Both were returned in 2 pieces, with the handle segment remaining inside the protective plastic tubing used for shipping, and the distal segment loose.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there were no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in the field.A review of relevant manufacturing and quality control documents was conducted.All extractors are 100% verified to assure the basket opens and closes properly.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precaution: enclose the device in the sheath before removing from the tray/holder.Precaution: do not use excessive force to manipulate this device.Damage to the device may occur.Both complaint devices were returned: for both devices the basket sheath and basket assembly were separated from the handle.The observed damage may have resulted from a large tensile force being applied.It is also possible the devices were intentionally cut by the user after the basket would not open.The cause for the issue could not be determined.Per the quality engineering risk assessment, no further action is required.The appropriate personnel have been notified, and we will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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