The investigation determined that a lower than expected vitros phyt quality control result was obtained from a vitros tdm pv3 qc fluid when using vitros chemistry products phyt slide lot 2621-0177-1319 on a vitros xt 7600 integrated system.The cause of this event was a combination of pre-analytical fluid handling of the immunowash fluid and vitros tdm pv fluids.The issue occurred following calibration of a new vitros phyt lot.The customer used an iwf fluid reservoir that was onboard for at least 2 days (stability is 3 days) for the phyt calibration event.When a fresh iwf reservoir was loaded the next day, the tdm qc result was lower than expected.In addition, the customer was not consistently warming the vitros tdm pv controls to room temperature prior to testing as ortho recommends.Recalibration with fresh reagents in combination with proper fluid warmup has resolved the issue.A successful within run diagnostic precision test concludes the vitros xt 7600 system was performing as expected and an instrument issue has been ruled out as a contributor to the event.A review of complaints from the worldwide complaint database did not identify a systemic issue with vitros chemistry products phyt lot 2621-0177-1319.Additionally, continual tracking and trending of complaints has not identified any signals that would point to a potential issue with vitros phyt lot 2621-0177-1319.(b)(4).
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