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Information was received from a manufacturer representative (rep) regarding a patient with an implantable neurostimulator (ins) for gastrointestinal/pelvic floor.It was reported ¿used 1.7v 210 and 14hz =eos 4.6 year.¿ the caller assumed there had been a power on reset (por ,) as the 8840 was showing >120 months but they didn¿t have any information as they¿d received a message.The caller said they¿d complete an mpxr once they called the clinic.Additional information was received from a health care professional (hcp) via a manufacturer representative (rep) on 2021-oct-13.In response to the inquiry for clarification of the statement: ¿used 1.7v 210 and 14hz =eos 4.6 year,¿ and if they were the current device settings when the device was stated to be at eos after 4.6 years or if they were the longevity calculation showing the years remaining until eos (and the patient¿s current settings,) the rep simply replied ¿yes.¿ in response to the inquiry for if there had been a power on reset (por) the rep replied ¿unknown, but assumed.¿ in response to the inquiry for if a cause had been determined for the por and what most likely caused or contributed to the issue the rep said ¿unknown.¿ in response to the inquiry for if the cause of the 8840 showing >120 months had been determined, the rep replied ¿no,¿ and that what most likely caused or contributed to the issue was that it had been likely a por.In response to what steps were or would be taken to resolve the issue, the rep replied that they ¿called to report it and got an estimate on the battery longevity.¿ the rep stated that this issue had been first noticed on 2021-oct-07 and that there was no plan to replace the device at this time.The rep stated that ¿yes,¿ the unknown information was requested from the physician and they had no further information to add at this time.
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