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Two 138105 returned unopened in original packaging.The lot number of the devices ¿ 201911111 was verified.A visual inspection found the devices were encroaching into the seal on the packaging.The device was dye leak tested per tm-10-217 rev.F, which indicated insufficient heat seal on the packaging of both device, the dye leaked.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of (b)(4)
complaints, regarding 263 devices, for this device family and failure mode.During this same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be (b)(4).Per the instructions for use, the user is advised sterility guaranteed unless package has been opened, broken or damaged.This issue will continue to be monitored through the complaint system to assure patient safety.
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During incoming inspection, the distributor rejected this device, 138105, for an insufficient heatseal.There was no contact with the patient as this was found during incoming inspection.This will be reported as a malfunction with potential for injury upon reoccurrence.
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