Implant date was inadvertently added in initial report.As the product involved is a controller, there is no implant date.Patient age requested, no response received.Patient weight requested, no response received.Manufacturer's investigation conclusion: the reported event of a damaged strain relief and evidence of fluid ingress was confirmed.Initial inspection of the returned hm3 system controller, serial (b)(6), revealed a damaged strain relief near the white connector and evidence of fluid ingress near the damaged strain relief as well as inside the controller.The controller was functionally tested and operated on a mock circulatory loop for an extended period of time without any issue.The controller functioned as intended during the analysis.A root cause of the reported event was not determined through this analysis.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.(b)(6) was shipped to the customer on (b)(6) 2016.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate 3 patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.According to heartmate 3 instructions for use ¿replace any equipment or system component that appears damaged or worn¿.Heartmate iii instructions for use section-¿equipment storage and care¿ and heartmate iii patient handbook section-¿caring for the equipment¿ explain how to properly maintain the integrity of the system controller.No further information provided.The manufacturer is closing the file on this event.
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