| Model Number |
20005D |
| Medical Device Problem Codes |
Computer System Security Problem (2899); Human-Device Interface Problem (2949)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/12/2021
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that a software issue occurred during the treatment.The procedure was cancelled and treatment not completed on that same visit.No other information was provided.
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Additional Manufacturer Narrative
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Field service visited site to service the system and was unable to reproduce reported issue.The system meets specifications.A review of the records related to this equipment that included labeling, manual, and risk documentation reviews for this equipment was performed.Equipment labeling provides possible complications that can be caused by the surgical/ treatment procedure being performed.The trend review shows that there is not a recognizable adverse trend.The risks and mitigations associated with the complaint issue are identified in existing risk documents and no new risks were identified as part of this investigation.There was no product deficiency identified.All pertinent information available to johnson & johnson surgical vision has been submitted.
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Search Alerts/Recalls
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