| Model Number |
ROB10025 |
| Medical Device Problem Code |
Intermittent Communication Failure (4038)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/18/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Internal complaint reference case- (b)(4).Initial reporter: postal code (b)(6).
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Event or Problem Description
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It was reported that, during cori installation, the real intelligence tracking camera did not connect to the module and there was a red light continuously on.There was also an audible alarm from the camera.No case was involved; therefore, the was no patient involvement.
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Additional Manufacturer Narrative
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Results of investigation: the ri tracking camera, (belgium) part number rob10025, serial (b)(6) intended for use in treatment was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation could not be performed due to the reported failure.The reported failure was confirmed.The led indicators are red and an audible beep is present, which is a result of a triggered shock sensor.The shock sensor was reset.A camera avt was performed and it passed.The camera firmware was updated.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical capa, hhe/pra, field action review was completed.A review of prior escalation actions found no actions applicable to the scope of this case.The most likely cause of this event is the power source (battery) to the shock sensor circuit has disconnected itself from the shock sensor circuit during camera transport resulting in the front camera leds blinking red and an audible beep.The camera is an oem product and cannot be disassembled further to arrive at a root cause.Refer to the cori users manual for transporting guidelines.Care and caution should be taken when moving cori over thresholds and bumps to avoid system damage.This failure is an identified failure mode within the risk assessment and the anticipated risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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Search Alerts/Recalls
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