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The reported event is confirmed, cause unknown.Photo samples were submitted by the customer showing the balloon dilation catheter and inflation device, however, no defects were noted from the photo.The x-force balloon dilation catheter and inflation device were returned with the original packaging.An evaluation of the physical sample was completed by future matrix on 14feb2022.The catheter was visually inspected under normal room lighting and no defects were noted.An in-house 0.038" guidewire was inserted and passed freely per specifications.The guidewire was left in place and an endoflator was attached to the balloon hub.Warm water was used to simulate inflation; several attempts were made to inflate the balloon but were unsuccessful.While attempting inflation, it was noted that water was seen entering the shaft from the balloon extension to the y-connector.The balloon portion was examined under 7-20x magnification and no defects were noted.The portholes were noted to be clear and free from flash.The balloon was dissected away from the outer shaft and the hubs were removed from the shaft at the strain relief and y-connector.With the balloon hub still attached to the endoflator, water was able to pass through indicating the obstruction was not inside the y-connector.Resistance was met when the inner shaft removal was attempted.In one inch increments the outer shaft was dissected away from the inner shaft; there were three inches of outer shaft that presented with a hardened, clear gel like substance (photo attached in the investigation overview).The rest of the outer shaft did not present with the same substance but water was noted.The substance is most likely dried contrast medium causing a blockage not allowing further inflation.Potential root causes for the reported event could be, "poor tubing design (id undersized), inadequate material selection (shrinkage during processing/sterilization; too flexible- kinks)".The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "warning: do not exceed the recommended rated burst pressure (rbp) for this device.Balloon rupture may occur if the rbp rating is exceeded.Please refer to the device label for the recommended maximum rated burst pressure.Extreme caution should be used when considering dilation of irregular, not-compliant tissue or in the presence of certain calculi.Only a physician who has an understanding of the clinical applications, technical principles and associated risks of balloon dilation within the urinary tract should use this device." "inflating the balloon catheter 1.Fill the inflation device (eagle¿ inflation device) with sterile diluted contrast medium.2.Attach the inflation device to the balloon lumen.3.Inflate the balloon" note: do not use air or any gaseous substances as a balloon inflation medium always use sterile liquid media.Note: the use of an inflation device with a pressure gauge is highly recommended to make sure adequate pressure is applied and the rated burst pressure of the balloon is not exceeded.Caution: if loss of pressure in the balloon occurs or the balloon ruptures, immediately stop the procedure, deflate the balloon and remove carefully.Do not attempt to re-inflate the balloon.If after inspection it is noted pieces of the balloon are missing, check for and endoscopically retrieve the fragments when possible." correction: d,h.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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