Customer reports that the device is overheating while in use.When the customer biomed inspected the device, they found that the unit's cooling fan was not working as intended and that the device overheated for them as well shortly after circulating water.The device was swapped out for a replacement and the case continued as expected, the customer reports that this issue did not negatively impact patient health.
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The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.The customer notified cardioquip, that a patient was involved during the malfunction although no patient information was communicated.Cardioquip's investigation determined that the heater, pump, tank, and heater chamber to be nonfunctional.Following replacement, the device passed inspection, and is fully operational.
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