Manufacturer's investigation conclusion: the reported damage to the black power cable of the system controller was confirmed via visual analysis.The heartmate 3 system controller (serial #: (b)(6)) was returned for analysis and a log file was downloaded for review spanning approximately 9 days ( (b)(6) 2021 per timestamp).Beginning on (b)(6) 2021 at 07:55:43 - 8:58:33 there were multiple atypical power cable disconnects on the black power cable.During these events on (b)(6) 2021 at 08:09:59 - 08:10:18, 08:21:45 - 08:21:53, 08:25:01 - 08:25:03, when the white power cable was disconnected there were no external power alarms.These alarms would clear when the white power cable was reconnected to power.The backup battery provided power during these events.There were no other notable alarms in the log file.Pump operation was not affected.During product testing the system controller failed preliminary testing due to power cable disconnect alarms occurring on the black power cable.The power cables were tested, stripped, and it was observed that two wires on the black power cable were broken.The power cables on the controller were swapped with a working pair and the controller was able to pass functional and burn in testing with no issues.The observed alarms in the log file were determined to be due to the damage to the black power cable.The root cause of the reported damage to the black power cable was unable to be determined in this analysis.The device history records were reviewed and the records revealed the heartmate iii system controller (serial#: (b)(6)) was manufactured in accordance with manufacturing and qa specifications.Heartmate iii instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 ¿ ¿alarms and troubleshooting¿ explains how to properly interpret and troubleshoot all alarms, including power cable disconnect and no external power alarms.Heartmate iii instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate iii patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment and contains a subsection ¿what not to do: driveline and cables¿.This section informs the user to check the system controller power cables and driveline for twisting, kinking, or bending which could cause damage to the wires inside.This section informs the user not to twist, kink, or sharply bend the system controller power cables and driveline cable and states ¿if the driveline or cables become twisted, kinked, or bent, carefully unravel and straighten¿.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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