| Model Number |
453564621791 |
| Medical Device Problem Code |
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/22/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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A follow-up report will be submitted upon completion of the investigation.
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Event or Problem Description
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The customer reported that the sweep speed changes on its own on the boom.The device was reported to be in use on a patient, but no adverse event to patient or user was reported.
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Additional Manufacturer Narrative
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Philips technical support (ts) was able to remotely assist the customer with the reported problem.Ts advised the customer to place the original device back in place and perform a full power drain (reboot) of the system.The customer confirmed the device is now functioning after doing the boot sequence and he no longer needs a replacement device.
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Event or Problem Description
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The customer reported that the sweep speed changes on its own on the boom.The device was reported to be in use on a patient, but no adverse event to patient or user was reported.
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Search Alerts/Recalls
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