Investigation summary: our quality engineer inspected the photographs submitted for evaluation.Bd received two photos.Inspection of the photos revealed that the button had been depressed but retraction had not occurred.The reported defect was confirmed.No damage that would inhibit the needle from fully retracting was observed to the visible components (i.E.Needle, button, grip and barrel).However, the defect was determined to most likely be related to the manufacturing process.A more specific root cause could not be determined due to the limited view of the provided photos.A device history record review showed no non-conformances associated with this issue during the production of this batch.The appropriate personnel have been notified.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.
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