H6: investigation summary photos received for investigation, upon visual inspection, the injector was luer connected to a connector and the handles of the safety sleeve had been pulled out of place; most likely caused by user misuse of the device during connection/disconnection of the phaseal device against the mat component.A review of the device history could not be performed due to the unknown lot number.We were also unable to request retained samples in order to replicate the event.The product undergoes inspections throughout the manufacturing process to ensure the quality and functionality of the device, including verification that all critical dimensions are within specifications and there is no damage to the product.It is important to hold the white part of the injector before engaging/disengaging.Do not touch the blue part; if the handles of the safety sleeve are pulled out of place, the injector is activated causing exposure of the needle.The injector must be removed by pulling it backwards: if it is removed without doing this, the grips are pulled out of place causing exposure of the needle.If the injector has been forced when snapping it into place, the grips may also be damaged.Based on the quality team's investigation, we are unable to identify a root cause related to our manufacturing process at this time.It is important to follow the instructions for use when using phaseal devices to ensure that the product functions properly.
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