Manufacturer's investigation conclusion: device history records were reviewed and showed no deviations from manufacturing or qa specifications.The system controller, serial number (b)(6), was shipped to the customer on 17jan2019.The heartmate 3 patient handbook instructs users to check the system controller¿s audio speakers at least once per month.If a change in sound is noted during a self-test, the speakers may be obstructed.Audio speaker sockets may be cleaned using a small cotton swab that is moistened (not dripping) with rubbing alcohol.Never insert anything sharp (like a toothpick or pin) into the sounder holes.This can damage the speakers inside.The heartmate 3 patient handbook cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The reported event of the sound changing during a self test was not confirmed as the system controller was not returned for evaluation.The provided log file was reviewed; however, it contained no information related to the reported event.It was reported that the system controller was exchanged; however, it will not be returned for analysis.As result, the root cause of the reported event could not be conclusively determined through this analysis.No further information was provided.The manufacturer is closing the file on this event.
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