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The customer's calibration and qc results, sample pre-analytic details, and system alarm trace were requested but not provided.The observed difference in anti-tshr values generated with the elecsys assay and the rra methodology was consistent with differences in the overall setups of the assays, the antibodies used, differences in reference materials, and the differences in the standardization methodology used.Based on the provided information, the investigation did not identify a product problem.
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