Reported event: an event regarding inaccurate reaming involving a mako tha software was reported.The event was confirmed.Method & results: -product evaluation and results: review of the case session files noted the following: from the registration performed it seems like few points were picked on the fovea instead of picking them all on the articular surface as per design as seen in the log review which contributed to the error in registration.The crest point was not probed on the surface of the bone which also contributed to the error in registration.After the collection of verification regions(one region failed) and prior to moving to the reaming page, the application provided the low confidence in registration accuracy message requesting the user to re-register as seen below in summary, it seems like the registration executed here was of low confidence accuracy due to the above stated points and the application provided the feedback to the user to re-register/reverify.In addition, the plan was very close to medial wall(~2mm) which is our system accuracy specification for tha, suggestion would be to lateralize the plan in the future.The field service engineer reported: problem reproduced? no.Trouble shooting notes: none.Work performed: could not reproduce problem.Full pm completed.Successfully completed mako system pm per service manual.Verified all operations and calibrations.Cleaned fiber optics and camera.Adjusted/calibrated various joints including j3, j4, j5 and j6 for better accuracy/operation.Optimized j2 bump stop positioning.Successfully completed full kinematic calibration on both left and right sides and verified via auto arm accuracy.Successfully completed all tests and checks per service manual.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.-clinician review: no medical records were received for review with a clinical consultant.-product history review: a review of device history records shows that rob1351 was inspected and the quality inspection procedures were completed with no reported discrepancies -complaint history review: a review of complaints shows 0 similar complaints conclusions: the alleged failure mode was confirmed.Successfully completed all checks, verifications, and calibrations.System is ready for clinical use.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.
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