Consumer reported complaint for the true metrix meter was not powering on when a test strip was inserted.Customer stated she has had the true metrix meter for three months and the battery has never been changed.The customer is using the correct battery, in the correct orientation for the meter.The test strip lot manufacturer's expiration date is 11/19/2022 and open vial date was not disclosed.During the call the true metrix meter powered on using the power button and when a test strip was inserted.During the call, a blood test was performed by the customer non-fasting and produced test result of 79 mg/dl using true metrix meter; customer was satisfied with the result obtained.The customer feels well and did not report any symptoms.Customer stated she had gone to the hospital two weeks ago.Customer stated she was not able to get the true metrix meter to work.Customer felt symptoms and went to hospital.Customer stated her blood glucose was low in the 40's when she went to the hospital.Customer was diagnosed/treated for hypoglycemia and was advised to follow-up with her doctor.
|