The initial failure description was that the rotaflow displays the error message "sig" during patient treatment.The device has been exchanged with a backup device.No harm to any person has been reported.After replacing the affected rotaflow drive (rfd) (serial#(b)(6)) the error message "sig" was no longer displayed.After the replacement the device is working as intended.The rfd was taken out of use and will be repaired.Based on these investigation results the reported failure could be confirmed.However, the failure mode "sig" can be linked to the following most possible root causes according to our risk management file (dms# (b)(4)).Bubble/flow sensor failure, e.G.: 1.Malfunction of bubble/flow sensor electronics; 2.Dried contact gel; 3.User forgot renewing contact gel; 4.Mechanical defects (impact); 5.Sensor not detected although sensor is connected.If relevant information regarding the product repair becomes available this complaint will be reopened.The product in question was produced in 2017-06-01.The review of the non-conformities has been performed on 2021-12-27 for the period of 2017-06-01 to 2021-11-05.It does not show any non-conformity in regard to the reported product and failure.There is no indication on manufacturing issues occurred during this time, thus production related influences are unlikely.In order to avoid reoccurrence of the reported failure, the user will be informed to follow the chapter in the instruction for use heart-lung support system rotaflow system| 4.3 | en | v14.The signal error (¿sig¿) indicates an error in the integrated flow/bubble sensor, which may result in an incorrect flow display.The rotaflow centrifugal pump continues to function.If the error occurs during lpm mode, the rotaflow system switches back to rpm mode automatically.The ultrasonic contact cream must be reapplied.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.
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