Date of event: unknown.There were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 0189393.Medical device expiration date: 2025-07-31.Device manufacture date: 2020-07-07.Medical device lot #: 0363864.Medical device expiration date: 2026-01-31.Device manufacture date: 2020-12-28.Medical device lot #: 1016653.Medical device expiration date: 2026-01-31.Device manufacture date: 2021-01-16.Investigation summary: samples were received and an investigation was performed.A review of the manufacturing records was performed and one non-conformance was raised in association with this type of event for these lots.Bd was not able to duplicate or confirm the indicated issue hence the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.Investigation conclusion: a complaint history check was performed and this is the 4th related complaint for scale misaligned on lot # 0189393.A complaint history check was performed and this is the 2nd related complaint for scale misaligned on lot # 1016653.A complaint history check was performed and this is the 1st related complaint for scale misaligned on lot # 0363864.A review of the device history record was completed for batch # 0189393 all inspections were performed per the applicable operations qc specifications.There was one (1) notification [200905119] noted for scratch print.A review of the device history record was completed for batch # 1016653 all inspections were performed per the applicable operations qc specifications.There was one (1) notification [200931339] noted for missing numbers and scale line a review of the device history record was completed for batch # 0363864 all inspections were performed per the applicable operations qc specifications.There was one (1) notification [200928490] noted for scratched print.Based on the samples and/or photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause cannot be determined at this time as the issue is unconfirmed.Based on the above, no additional investigation and no capa/sa is required at this time.
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