A review of the dhr and inspection records was conducted, and no similar concerns were found.Quality engineer and complaint analyst reviewed the sample returned from the customer.Customer returned only loose filter (unloaded filter from cartridge).Filter was put in warm water approximately for 5 seconds and filter opened normally without any issue and there were no damage found in the filter.Therefore, this complaint was not confirmed.Since the product complaint mode could not be duplicate during the evaluation, the complaint was not confirmed, and no further evaluation will be conducted at this time.
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