|
Date received by manufacturer: bd was initially made aware of this complaint on 2021-10-18.At that time, based on the information provided by the initial reporter, it was evaluated as a non-reportable incident.Additional information was later received on 2021-11-18 that changed the reportability determination.Based on the additional information received, this complaint is now considered to be an mdr reportable incident.There were multiple pma / 510(k)#s reported to be involved.The information for each 510(k) number is as follows: pma / 510(k)#: k980987 (syringe).Pma / 510(k)#: k161170 (needle).Investigation summary: one photo and two samples with sealed packaging were received by our quality team for evaluation.One sample was not manufactured at the tuas manufacturing plant.From the photo and the sample, stopper poor assembly was observed.A review of the internal manufacturing device records and raw material history files for the reported lot number was performed and no recorded quality problems or rejections to this incident were found.From the sample, the team observed poor assembly between the stopper and the plunger.The probable root cause could be that the stopper was not properly seated on the lower tooling resulting in the nonconformance.There is a vision system at the assembly machine which can detect and auto-reject such nonconformances.The returned sample was challenged at the assembly vision system and was able to be rejected at the 180-degree point of view.Therefore, the nonconformance could have been escapees resulting it to flow to the next process.A feasibility study will be conducted to cover the 360-degree point of view to detect the nonconformance.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
|