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The device was not returned for analysis.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.The investigation was unable to determine a conclusive cause for the reported shaft separation; however, factors that may contribute to material (shaft) separation include, but are not limited to, user handling damage, packaging damage and interaction with device accessories.There is no indication of a product quality issue with respect to manufacture, design or labeling of the device.
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