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This complaint was reopened in reference to (b)(4).Investigation: (description incoming product condition), the valve was received in the original packaging.Result: first we performed a visual inspection with the valve.The investigation results that the sterile package indicates evident imprints, maybe caused by too powerful use of the adjustment tool.For further information we tried to adjust the valve from 0 cmh2o up to 20 cmh2o and down again in the same way in steps of 5 cmh2o.It was not possible to adjust the progav valve.The analysis of the brake results it function is damage.The investigation of the parallelism has shown that the housing of the valve is outside the accepted tolerance.In our point of view there is no failure detectable with the valve at the time of delivery.When adjusting a valve preoperatively through the packaging, a moderate force with the adjustment tool is sufficient.Do not use the button.Strong pressure can cause a damage to the housing, which might affect the valve function.It is important to position the adjustment tool in the center of the valve.Please keep the tool in a right angle to the top of the valve.Normally not very much power is necessary to adjust.For pre-operative adjustments we recommend the use of the progav check-mate.No further actions required.
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