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| Model Number |
ECP017GV |
| Medical Device Problem Codes |
Unsealed Device Packaging (1444); Tear, Rip or Hole in Device Packaging (2385); Packaging Problem (3007)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/04/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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As the lot number for the device was provided, a review of the device history record is currently being performed.The device has not been returned to the manufacturer for evaluation.However, photos were provided for review.The investigation of the reported event is currently underway.(expiry date: 04/2023).Device not returned.
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Event or Problem Description
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It was reported that prior to a biopsy procedure, the device seal has broken.There was no patient contact.
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Event or Problem Description
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It was reported that prior to a biopsy procedure, the device seal has broken.There was no patient contact.
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Additional Manufacturer Narrative
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H10: manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: the physical device was not returned for evaluation.Five photos were provided and reviewed.The first, second & fifth photos showed the two open cases of encor probes kept on a chair; one encor probe within the inner packaging also kept next to the open cases.Both the opened cases were damaged, torn and bent.The third & fourth photos shows that one inner product package extending out of one case with the user holding open the tyvek seal in one hand and the inner tray in the other hand, thus confirming an open seal.It is unknown how many inner product packages were open as the provided photos show one opened inner package.Based on the photo review, the reported packaging problem can be confirmed.Additionally, based on the photo review, unsealed device packaging can also be confirmed.Therefore, the investigation is confirmed for the reported packaging problem as the damage was noted to the outer carton.And the investigation is confirmed for the reported unsealed device packaging as the one encor probe inner packaging was noted to be unsealed.A definitive root cause for the alleged packaging problem and unsealed device packaging could not be determined based upon the provided information.Labeling review: a review of product labeling documentation (e.G., procedural instructions, indications, warnings, precautions, cautions, possible complications, contraindications, nursing guide, and unit label) did not find any product labeling inadequacy.H10: d4 (expiry date: 04/2023), g3, h6 (method).H11: h6 (device, result, conclusion).H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : device not returned.
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Additional Manufacturer Narrative
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H10: manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: the physical device was not returned for evaluation.Five photos provided were provided and reviewed.The first, second and fifth photos shows the two open cases of encor probes ; one encor probe within the inner packaging also kept next to the open cases.Both the opened cases were damaged, torn and bent.The third and fourth photos shows one inner product package extending out of one case with the user holding open the tyvek seal in one hand and the inner tray in the other hand, thus confirming an open seal.It is unknown how many inner product packages were open as the provided photos show one opened inner package.Based on the photo review, the reported packaging problem can be confirmed.Additionally, based on the photo review, unsealed device packaging can also be confirmed.Therefore, the investigation is confirmed for the reported packaging problem as the damage was noted to the outer carton.And the investigation is confirmed for the reported unsealed device packaging as the one encor probe inner packaging was noted to be unsealed.A definitive root cause for the alleged packaging problem and unsealed device packaging could not be determined based upon the provided information.Labeling review: a review of product labeling documentation (e.G., procedural instructions, indications, warnings, precautions, cautions, possible complications, contraindications, nursing guide, and unit label) did not find any product labeling inadequacy.H10: b5, d4 (expiry date: 04/2023).H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text: device not returned.
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Event or Problem Description
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It was reported that prior to a biopsy procedure, the outer packaging box got damaged and the device seal has been broken.There was no patient contact.
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Search Alerts/Recalls
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