Manufacturer's investigation conclusion: the reported event of fluid ingress was able to be confirmed.The heartmate ii system controller (serial number: (b)(6)) was returned for analysis, and a log file was submitted for review.A review of the submitted log files showed events spanning approximately 4 days ((b)(6) 2001, (b)(6) 2021 ¿ (b)(6) 2021 per timestamp).Events captured on (b)(6) 2001 took place when the clock was not set; therefore, the exact date and times of the events were unable to be accurately recorded.The clock was set on (b)(6) 2021 at 12:36:21 and the driveline was connected on (b)(6) 2021 at 13:25:33.The driveline was disconnected on (b)(6) 2021 at 12:33:45 and the controller was shut off at 12:34:14.There were no notable alarms active pertaining to the reported event in the log file.Pump operation was not affected while the driveline was connected.The system controller underwent preliminary and functional testing and passed.Upon startup, lines and blank spots were found on the lcd display.The system controller was able to function as intended.The reported event of fluid ingress caused the damage to the lcd display and interior of the system controller; however, it did not affect the controller¿s capability to operate a pump.The root cause of the reported event was conclusively determined to be caused by fluid ingress.The device history records were reviewed for the system controller (serial number: (b)(6)) and was found to pass all manufacturing and qa specifications before being shipped to the customer on 07aug2020.Heartmate ii instructions for use section 8 entitled ¿equipment storage and care¿ and heartmate ii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use including how to ensure that the controllers and equipment do not get wet.Heartmate iii instructions for use section 7 entitled ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 entitled ¿alarms and troubleshooting¿ addresses how to properly interpret and troubleshoot all system alarms including power cable disconnect alarm conditions, and the actions to take if the alarms cannot be resolved.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information provided.The manufacturer is closing the file on this event.
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